Terms of Use

Service Description

House Cleo provides a web-based platform for:

• 3D Point Cloud Management: Upload, store, organize, and view 3D point cloud data from LiDAR scans and reality capture
• Scan Data Processing: Registration, optimization, and conversion of raw scan data into usable formats
• Collaboration Tools: Secure portal for teams to access, share, and collaborate on project files and 3D models
• BIM Integration: Export and integration capabilities with industry-standard CAD and BIM software
• Asset Management: Organization and version control for project documents, photos, videos, and deliverables

Our Services are designed for professional use in architecture, engineering, construction, and related industries.

Account Registration & Access

Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Services. By creating an account, you represent that you meet these requirements.

Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring all information provided is accurate, current, and complete

Account Types

We may offer different account types (individual, team, enterprise) with varying features and limitations. Your access rights are determined by your subscription plan.

Usage Rights & License

License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for your internal business purposes
• Upload, store, and process your project data through our platform
• Download and export your data in supported formats
• Collaborate with authorized team members on shared projects

Restrictions on License

You may not:

• Sublicense, resell, or make the Services available to any third party
• Reverse engineer, decompile, or disassemble any part of the Services
• Remove, obscure, or alter any proprietary notices or branding
• Use the Services to develop competing products or services
• Attempt to gain unauthorized access to any systems or networks

Prohibited Uses

You agree not to use the Services to:

• Illegal Activities: Violate any applicable laws, regulations, or third-party rights
• Security Threats: Upload viruses, malware, or any malicious code
• Excessive Usage: Overload or interfere with the proper functioning of our infrastructure
• Unauthorized Access: Attempt to access accounts, data, or systems belonging to other users
• Harmful Content: Upload content that is defamatory, obscene, or violates intellectual property rights
• Automated Access: Use bots, scrapers, or automated tools without our written permission

Content & Intellectual Property

Your Content

You retain all ownership rights to the content you upload to our Services, including:

• 3D point cloud data and scan files
• Project documents, images, videos, and related materials
• BIM models and derivative works created from your data

License to Process Your Content

By uploading content, you grant us a limited license to:

• Store, process, and display your content through the Services
• Perform automated processing (registration, optimization, format conversion)
• Create backups and ensure data redundancy for reliability
• Enable collaboration features for users you authorize

This license terminates when you delete content from our platform, subject to reasonable backup retention periods.

Our Intellectual Property

The Services, including all software, design, text, graphics, and trademarks, are owned by House Cleo and protected by intellectual property laws. You may not use our intellectual property without express written permission.

Third-Party Software

Our Services incorporate various open-source components licensed under their respective terms. These licenses are available upon request.

Data Storage & Processing

Storage Infrastructure

Your data is stored on secure cloud infrastructure provided by Firebase and Google Cloud Platform. We implement industry-standard security measures, but you acknowledge that no system is completely secure.

Storage Limits

Storage capacity and file size limits are determined by your subscription plan. We reserve the right to impose reasonable limits to ensure platform stability and performance.

Data Processing

We process your scan data to provide Services including:

• Point cloud registration and alignment
• Data optimization and compression
• Format conversion for compatibility with industry tools
• Rendering and visualization in our web-based viewer

Backup & Recovery

While we maintain regular backups, you are solely responsible for maintaining independent backups of critical data. We are not liable for data loss due to deletion, corruption, or service interruption.

Fees & Payment

Subscription Plans

Access to certain features requires a paid subscription. Current pricing and plan details are available on our website and may change with reasonable notice.

Payment Terms

• Billing Cycle: Subscriptions are billed in advance on a recurring basis (monthly or annually)
• Auto-Renewal: Subscriptions automatically renew unless canceled before the renewal date
• Payment Methods: We accept major credit cards and other payment methods as indicated
• Late Payment: Failure to pay may result in service suspension or termination

Refunds

Fees are generally non-refundable except as required by law or at our sole discretion. Contact us if you believe you are entitled to a refund.

Taxes

You are responsible for all applicable taxes. We will collect taxes where required by law.

Termination

Termination by You

You may cancel your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period.

Termination by Us

We reserve the right to suspend or terminate your access immediately, without notice, for:

• Violation of these Terms or our policies
• Non-payment of fees
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• At our discretion for business or legal reasons

Effect of Termination

Upon termination:

• Your access to the Services will be revoked immediately
• You may download your data within 30 days before permanent deletion
• We may delete your data from our systems (subject to legal retention requirements)
• Outstanding fees remain due and payable

Disclaimers & Warranties

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• Merchantability: Fitness for a particular purpose or use case
• Availability: Uninterrupted, error-free, or timely access to Services
• Accuracy: Completeness or accuracy of processed data or results
• Security: Absolute protection against unauthorized access or data breaches
• Third-Party Services: Performance or availability of integrated third-party services

You acknowledge that:

• You use the Services at your own risk
• We do not guarantee specific project outcomes or accuracy levels
• You should verify all critical data independently
• Technical issues, downtime, and data loss may occur

Limitation of Liability

This includes, without limitation, damages for:

• Loss of profits, revenue, data, or business opportunities
• Project delays or cost overruns
• Errors in processed data or deliverables
• Service interruptions or data loss
• Unauthorized access or security breaches
• Reliance on information obtained through the Services

Maximum Liability: Our total liability for any claims arising from these Terms or the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless House Cleo, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Violation of these Terms or applicable laws
• Infringement of third-party intellectual property rights
• Content you upload or actions you take through the Services
• Disputes with other users or third parties

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

Modifications to Terms & Services

Changes to Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on our website with a new "Last Updated" date
• Notify you via email or through a prominent notice on our platform
• Provide reasonable notice before changes take effect

Your continued use of the Services after changes take effect constitutes acceptance of the new Terms. If you do not agree, you must stop using the Services.

Changes to Services

We may modify, suspend, or discontinue any aspect of the Services at any time, including:

• Adding or removing features and functionality
• Changing technical specifications or requirements
• Updating pricing and subscription plans
• Implementing security updates and performance improvements

We will provide reasonable notice for material changes that adversely affect your use.

Governing Law & Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction where House Cleo is registered, without regard to conflict of law principles.

Dispute Resolution

Before initiating formal proceedings, you agree to:

1. Contact us in writing describing the dispute
2. Engage in good-faith negotiations to resolve the matter
3. Allow 30 days for resolution discussions

Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration rather than in court, except for:

• Claims for injunctive or equitable relief
• Intellectual property disputes
• Small claims court matters within jurisdictional limits

Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions or class-wide arbitration.

General Provisions

Entire Agreement

These Terms, along with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and House Cleo regarding the Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or technical failures.

Export Controls

You agree to comply with all applicable export and import control laws and regulations when using the Services.

Contact Us

If you have questions or concerns about these Terms, please contact us:

By using House Cleo's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.