Privacy Policy

Information We Collect

We collect information necessary to provide our services effectively:

• Account Information: Name, email address, company details, and authentication credentials when you create an account
• Project Data: 3D point clouds, scans, models, images, and related project files you upload to our platform
• Usage Data: Information about how you interact with our portal, including access logs, feature usage, and performance metrics
• Device Information: Browser type, IP address, device identifiers, and operating system for security and optimization

How We Use Your Information

Your information enables us to deliver and improve our services:

• Service Delivery: Process, store, and render your 3D scan data; manage your account and project files
• Communication: Send important updates about your projects, account security, and service changes
• Platform Improvement: Analyze usage patterns to enhance performance, user experience, and develop new features
• Security: Detect and prevent unauthorized access, fraud, and technical issues
• Legal Compliance: Meet regulatory requirements and respond to lawful requests

Data Storage & Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest using AES-256 encryption
• Cloud Infrastructure: Your data is stored securely on Firebase and Google Cloud Platform with enterprise-grade security
• Access Controls: Role-based access restrictions ensure only authorized users can view or modify your data
• Authentication: Secure Firebase Authentication with optional multi-factor authentication
• Regular Audits: Ongoing security assessments and monitoring to identify and address vulnerabilities

Data Sharing & Third Parties

We do not sell your personal information. We share data only when necessary:

• Service Providers: Firebase, Google Cloud Platform, and authorized vendors who help us operate our platform under strict confidentiality agreements
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the successor entity
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share specific information

Your Rights & Choices

You have control over your personal information:

• Access & Export: Request copies of your personal data and project files at any time
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• Data Portability: Export your scan data and projects in standard formats
• Opt-Out: Unsubscribe from marketing communications while still receiving essential service emails

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and remember your preferences
• Analyze platform usage and performance with Google Analytics
• Improve security and prevent fraud

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Personal information is deleted within 90 days of account closure, except where retention is required by law
• Project Files: Scan data and project files are retained according to your subscription plan and deletion requests

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take prompt steps to delete it.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us: