These billing terms describe how House of Cleo LLC ("House Cleo," "we," "us") quotes, invoices, and collects for work. They sit alongside our Terms of Use, which govern the services themselves and the House Cleo portal, and alongside the written proposal or scope of work accepted for each engagement.
// SECTION 01Payment terms
1.1 Payment timeline
All invoices are due within 30 days of the invoice date unless otherwise agreed upon in writing. Payment should be made via the methods specified on the invoice.
1.2 Late payment
Invoices not paid within the specified timeline may be subject to late fees of 18% per annum (1.5% per month), or the maximum permitted by applicable law, whichever is lower.
Services may be suspended for accounts with outstanding balances beyond 30 days past due.
1.3 Disputed invoices
Any disputes regarding invoice amounts must be raised in writing within 7 days of receipt. Undisputed portions of the invoice remain due within the standard payment timeline.
// SECTION 02Quotes and estimates
2.1 Nature of quotes
All quotes and estimates provided are based solely on the information, specifications, and scope of work provided by the client at the time of quotation. Quotes represent assumptions and projections of the anticipated work required and are not final pricing guarantees.
2.2 Quote validity period
Quotes are valid for 15 days from the date of issue unless otherwise stated. Pricing may be subject to revision after this period.
2.3 Subject to change
Quotes and estimates are subject to change based on, but not limited to:
- Changes in project scope or deliverables
- Conditions discovered on site that differ from initial assumptions
- Site access, standby time, or attendances outside the quoted allowance
- Changes to the survey specification, or repeat survey work, after a subcontractor has been instructed
- Additional work requested by the client
- Unforeseen circumstances or requirements
- Changes in third-party costs, including subcontracted fees
2.4 Final pricing
Final invoicing will reflect the work actually performed, the third-party costs actually incurred, and the conditions encountered. Any variance between quoted estimates and final invoices directly reflects:
- Changes in scope of work
- Differences between initial assumptions and actual site conditions
- Additional deliverables or services requested
- Subcontracted costs incurred on your behalf, where the proposal says they are passed through
- Adjustments based on unforeseen circumstances
// SECTION 03Changes and modifications
3.1 Scope of work authorization
Upon quote confirmation and acceptance, the project scope will be formally authorized through a Scope of Work document, referenced as Exhibit A, which will outline the specific deliverables, timeline, and requirements for the project.
3.2 Scope changes
Any changes to the agreed-upon scope of work must be documented through a formal Change Order Form. Change orders may result in revised pricing and timeline adjustments.
3.3 Client approval
For significant scope changes that materially affect pricing, we will seek client approval via Change Order Form before proceeding with changed work.
// SECTION 04General provisions
4.1 Entire agreement
These terms and conditions, our Terms of Use, and the written proposal or scope of work accepted for a given engagement together constitute the agreement between the parties regarding invoicing and quoting, unless superseded by a signed written agreement. Where they conflict, the engagement-specific written agreement governs first, then these billing terms on billing matters, then the Terms of Use.
4.2 Relationship to the Terms of Use
Our Terms of Use cover what we do and how — scope of practice, site attendance and subcontractors, site conditions, deliverables, portal access, liability, and dispute resolution. This page covers only how that work is quoted and billed. Read them together.
4.3 Amendments
We reserve the right to update these terms and conditions at any time. Clients will be notified of material changes. Changes do not alter the terms of a quote already accepted or an invoice already issued.
4.4 Governing law and venue
These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any dispute shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, consistent with our Terms of Use.
// CONTACTContact information
For questions regarding invoices, quotes, or these terms and conditions, please contact:
House of Cleo LLC
Email: [email protected]
Web: housecleo.com/contact
The terms that apply to a given engagement are the ones provided with each quote and invoice, together with our Terms of Use. This page is a reference copy of our standard billing terms.